acr44 Privacy Policy

1 Scope of Data Collection

acr44 collects certain personal information in order to provide its services. This information is stored securely and used only for specified purposes.

1.1 Information You Provide Directly

When you register on acr44 or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Financial transaction details (deposits and withdrawals)
• Mobile banking numbers (bKash, Nagad, Rocket)
• Username and password

1.2 Automatically Collected Information

The following information may be collected automatically when you use the platform:

• IP address and device information
• Browser type and operating system
• Website usage patterns and session times
• Cookies and similar tracking data
• Gaming activity and transaction history

1.3 Information from Third-Party Sources

For the purpose of identity verification or fraud prevention, we may also collect information from legitimate third-party services. Information collected in this way is protected by the same privacy standards.

2 Purpose of Data Use

acr44 uses the collected information for the following legitimate purposes:

• Account Management: Completing the registration process and keeping your account active.
• Identity and Age Verification: Confirming that the user is 21 years of age or older.
• Financial Transaction Processing: Managing deposits, withdrawals, and bonuses.
• Customer Support: Responding to your requests and complaints.
• Security Protection: Preventing fraud, money laundering, and unauthorized access.
• Responsible Gaming: Identifying early signs of problematic behavior.
• Service Improvement: Enhancing the platform experience and functionality.
• Relevant Promotions: Sending offers and promotional messages based on your preferences (with the option to opt out).

3 Data Disclosure and Third-Party Sharing

acr44 may share personal information with third parties in the following limited circumstances:

3.1 Service Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology service providers. These partners are required to follow their own privacy policies and may not use the information beyond the purposes we have authorized.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases, we will make every effort to notify you in advance, unless legally prohibited from doing so.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will give you appropriate notice before any such change takes place.

4 Cookies and Tracking Technologies

The acr44 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to evaluate and improve website performance.
• Advertising Cookies: Used to display relevant advertisements (these can be controlled).

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.

5 Data Security Measures

acr44 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmissions are secured with high-grade SSL encryption.
• Encrypted Storage: Sensitive data at rest is stored in encrypted databases.
• Access Controls: Only authorized staff can access data on a need-to-know basis.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Data Backup: Data backups are maintained using secure and encrypted methods.
• Staff Training: All staff are trained on data protection best practices.

6 Data Retention Period

acr44 retains personal information only for as long as necessary. Specific retention periods are as follows:

6.1 Active Accounts

All information collected while an account is active is retained. Even after an account is closed, some information may be retained for a specified period for financial auditing and legal compliance purposes.

6.2 Transaction Records

Financial transaction records are retained for the period required under anti-money laundering (AML) laws and regulatory requirements.

6.3 Data Deletion Requests

After legal obligations have been fulfilled, you may request that your information be deleted. Send such requests to [email protected].

7 User Rights

As a registered user of acr44, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request that incorrect or outdated information be updated.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that data processing be limited in certain circumstances.
• Right to Object: The right to opt out of marketing communications.
• Right to Data Portability: The right to receive a copy of your information in a structured format.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe.

8 Protection of Minors

acr44 strictly prohibits participation by individuals under the age of 21. We do not knowingly collect personal information from minors.

Age verification is mandatory during the registration process. If a user is suspected of providing a false age, the account will be suspended immediately and the relevant information will be deleted.

9 International Data Transfers

acr44's servers and technology infrastructure may be located in various countries. Your information may be transferred outside of Bangladesh for processing purposes. In such transfers, we ensure that applicable data protection standards are followed.

For data transfers, we apply appropriate contractual safeguards and ensure that adequate protection standards are in place at the destination.

10 Responsible Gaming and Data

As part of our responsible gaming commitment, acr44 uses data to monitor user gaming behavior. This monitoring helps identify problematic gambling behavior and provide timely assistance.

Information related to requests for self-exclusion, deposit limits, or time limits is kept under special protection and used solely for responsible gaming purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes and Updates

acr44 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to the registered email address.
• Continued use of the platform after any changes indicates acceptance of the updated policy.

We recommend that you review this policy regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will carefully review your situation.

After receiving a complaint, we will aim to respond within 30 business days. For complex matters, more time may be needed, and we will keep you informed in such cases.